Shipping Policy

This Shipping Policy explains how Sumptuousgems processes and ships orders placed on sumptuousgems.com.

  1. Shipping Areas
    We ship to supported delivery destinations shown at checkout. Shipping availability may vary based on the destination and carrier limitations.
  2. Order Processing Time
    Orders are generally processed within 1–5 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or when additional verification is needed.
  3. Shipping Methods and Fees
    Expedited Shipping: $8.99
    Free Shipping: Free on orders of $49.00 and above
    Standard Shipping: $5.99 for orders from $0.00 to $49.00

Shipping charges are displayed during checkout based on order value and the selected shipping option.

  1. Estimated Delivery Time
    Estimated delivery time is 10–20 business days after shipment. Delivery times may vary depending on destination, customs procedures, weather, local carriers, and other factors beyond our control.

Delivery estimates are not guaranteed.

  1. Tracking Information
    If tracking is available, tracking details will be sent after the order has been shipped. Tracking updates may take some time to appear after dispatch.
  2. Customs, Duties, and Taxes
    For international orders, customs inspections or import procedures may cause delays. Any applicable duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
  3. Incorrect Address Information
    Customers are responsible for providing accurate shipping information. If a package is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
  4. Lost or Delayed Packages
    If your package appears delayed or lost in transit, please contact us at service@sumptuousgems.com. We will assist in reviewing the shipment status with the carrier where possible.
  5. Split Shipments
    Some orders may be shipped in separate packages depending on product availability, warehouse operations, or packaging limitations.