FAQ

1. What does Sumptuousgems sell?
   Sumptuousgems sells jewelry and related accessories through our online store at sumptuousgems.com.
2. Do you have a physical store?
   No. Sumptuousgems operates exclusively online.
3. How long does shipping take?
   Estimated delivery time is 10–20 business days after shipment, depending on the destination, customs clearance, local carrier service, and other external factors.
4. What are your shipping rates?
   Our shipping rates are:
   Expedited Shipping: $8.99
   Free Shipping: Free on orders of $49.00 and above
   Standard Shipping: $5.99 for orders from $0.00 to $49.00
5. How long does order processing take?
   Orders are generally processed within 1–5 business days after payment is successfully received. Processing times may be longer during holidays, promotions, or high-volume periods.
6. How can I track my order?
   If tracking is available for your shipment, tracking information will be sent after your order has been processed and dispatched.
7. Do you accept returns?
   Yes. We accept returns in accordance with our Return Policy. Customers must contact us before sending any item back.
8. Where should approved returns be sent?
   Approved returns should be sent to the following designated return address:
   Hoi Wong Road, Tuen Mun, New Territories, Hong Kong

Please do not return any item without prior authorization, as unauthorized returns may not be accepted.

9. What should I do if I receive a damaged or incorrect item?
   Please contact us within 7 days of delivery at service@sumptuousgems.com and include your order number, a description of the issue, and clear photos of the item and packaging.
10. Can I cancel or modify my order?
    If your order has not yet been processed or shipped, we may be able to assist with a cancellation or change. Once an order has entered processing or has been dispatched, modifications may no longer be possible.